Customer Policy
The purpose of this policy is to advise you as our customer, as to the
services that can be expected from Linh Chi Nails & Beauty and the
steps and procedure that can be taken if you, the customer are not
satisfied with the services you receive from Linh Chi Nails & Beauty.
What we offer
Manicure & Spa Pedicure
Artificial Nails
Nail Arts
Waxing & Beauty Services (Available in store)
Pricing
Prices of services, products and other charges are available upon re-
quest.
These prices are subject to variation at different locations and during
different seasons may change without notice.All prices are inclusive of
GST.
Refunds, Returns and Exchanges
If your nails become scratched or mis-shaped we will fix them if you
notify the salon at which you received the service within 24 hours of
the service.
You must arrange an appointment to have your nails fixed within 7
days after your initial service.
We will not be responsible for any breaking, lifting or infected nails.
Re-fills over the prescribed maximum 2-3 weeks period will be charged
an extra fee.
If you damage the original design a charge will apply for repairs.
We will not offer any refund or credit note because you have simply
changed your mind.
We will re do any service at no cost to you if you are unsatisfied with
the quality of the work we do, provided that you tell us immediately
after we have performed the service that you are unhappy with the
quality of the work.
As soon as you have walked out the salon door that means you have
accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we
have to carry out because of damage that you have caused.
For example due to your own lack of care your nails, or the finish to
your nails, they are damaged (in that they are broken, chipped or start
to lift).
- You should arrive prior to your appointment time to ensure your service begins on time. Late arrivals will be offered a modified service based on time remaining.
- All appointments must be reserved with a credit card or gift certificate and must be cancelled or rescheduled with at least 24 hours notice in order to avoid being charged.
- Please respect other’s relaxation and keep a low tone of voice at all times. Please turn your cell phones to vibrate.
- No refunds will be given on purchases of services, products, or gift certificates.
- Gift certificates and account credits expire one year from purchase date. Gift certificates must be presented at time of visit.
- Services purchased are exchangeable for other spa services. Spa service fees do not include gratuity.
- Tipping is allowed at your discretion.
Gift Card / Voucher Terms of Use
No cash advances: You cannot obtain any cash advance
with your Gift Card or redeem your Gift Card for cash.
Lost or stolen Gift Cards: Treat your Gift Card like cash.
Lost or stolen cards will not be replaced or refunded.
Gift Cards cannot be cancelled: You cannot cancel your
Gift Card.
Your Gift Card, your responsibility: You are responsible
for the use and safety of your Gift Card.
Complaints/Feedback
If you have any complaints or feedback, please contact the
manager of the salon were you received the service.
What you need to do.
To allow us to provide a quality service as efficiently as pos-
sible, you need to:
Ask for the service which you would like to have. If you are
unsure please speak to the salon manager.
Inform our staff if you are allergic to any chemicals or sub-
stances before the receiving any service.
Whilst receiving any service please provide our staff with
your feedback and or comments on their services so our
staff can satisfy your requirements straight away.
Inform the staff member or salon manager immediately if
you have any concern relating to the salon, the staff, or any
service.
Inform the salon manager immediately if you have any con-
cern that you have any infection or any other abnormal reac-
tion or condition with respect to your nails.
At Linh Chi Nails & Beauty, we strive our best to provide
high quality service and we treat you with courtesy and re-
spect.
Thank you for your continuing support.
Linh Chi Nails & Beauty Management
